From Monday 12th October prescriptions can be collected anytime from 9am - 6pm Monday to Friday. Please only attend the surgery during these times if you have a prescription to collect or if you are attending a pre-booked appointment.
The safest way to order your repeat medication is to order on-line. This avoids any transcription errors at this end and sends you a message if we have declined to issue your order.
Many people prefer not to use the internet in which case, please use the printed slip that comes with your medication. Allowing at least 3 working days only ticking the items needed.
Order Monday - Collect Thursday
Order Tuesday - Collect Friday
Order Wednesday - Collect Monday
Order Thursday - Collect Tuesday
Order Friday - Collect Wednesday
You can then
- drop it into the repeat prescriptions box situated in the reception foyer
- put it through the letter box if we are closed
- post it to us
We would prefer you to use these methods rather than the telephone but if you do need to telephone, please use the dedicated phone line which is open from 9.30am until 12.00pm Monday to Friday. The telephone number is 01278 655464. Repeat requests are not taken on the reception telephone number.
On each repeat prescription you collect there will be a repeat slip attached. Please keep this for your next order. In the top right hand side of this slip, there is your unique computer number. It is really useful if you have this to hand when phoning as it makes identifying your computer record much quicker.
Our prescribing policy both in consultation and for repeats, is for 28 days supply except for a few specific medications which are issued for longer. If you need more because you are going away on an extended holiday for instance, please let us know. We cannot continue to supply medication for people who are living away from home for more than three months.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.